Refund policy

At DooWear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below is our clear and simple policy regarding returns, refunds, and exchanges.

30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Return Eligibility Criteria

To qualify for a return and full refund, your item must meet the following conditions:

  • Unused, unworn, and in the same condition as when you received it.

  • In its original packaging with all brand tags and labels attached.

  • Accompanied by the original receipt or proof of purchase.

How to Initiate a Return

  1. Contact our support team by email at info@doowear.com within 30 days of receiving your item.

  2. Provide your Order Number, details of the item you wish to return, and the reason for the return.

  3. Once your return request is reviewed and approved, our support team will provide you with the specific Return Shipping Address and authorization details.

Note: Please do not send items back to us without requesting a return approval first.

Return Shipping Costs & Restocking Fees

  • Restocking Fee: $0.00 (We do not charge any restocking or handling fees).

  • Return Method: By Mail.

  • Return Shipping Cost:

    • Customer Responsibility: Customers are responsible for paying return shipping fees for standard returns (e.g., changed mind, wrong size selected).

    • DooWear Responsibility: If the product arrives defective, damaged, or incorrect, we will cover the full return shipping cost or issue a free replacement.

Damaged, Defective, or Wrong Items Received

Please inspect your order upon arrival. If your item is broken, damaged, or if you received the wrong product:

  1. Contact us immediately at info@doowear.com or +86 185 1817 0019 within 48 hours of delivery.

  2. Provide photos/videos showing the damaged or incorrect item along with your order number.

  3. We will immediately arrange a free replacement or a full refund.

Order Cancellations

  • You may request to cancel your order within 24 hours of purchase for a 100% full refund.

  • If your order has already been dispatched, it cannot be canceled. In that case, please wait for the package to arrive and proceed with our standard return process.

Exchanges

The fastest way to exchange an item is to submit a return for your original item once approved, and then place a separate purchase for the new item on our store.

Refund Process & Timeline

  1. Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  2. If approved, your refund will be processed automatically back to your original payment method within 7 business days.

  3. Please note that processing times may vary depending on your bank or credit card provider.

Contact Information

If you have any questions or need assistance with a return, please reach out to our customer care team:

    • Website Name: www.doowear.com

    • Company Legal Name: Sidatong Network Technology Co., Ltd.

    • Business License Number: 91440300MA5H006A1U

    • Business Address: Room B220, 4th Floor, Niulanqian Building, Xinniu Community, Minzhi Street, Longhua District, Shenzhen, Guangdong 518000, China

    • Business Email: info@doowear.com

    • Contact Phone: +86 185 1817 0019

    • Support Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+8)