At DooWear, we are committed to providing you with a smooth and reliable shopping experience. Below is everything you need to know about how we handle and ship your orders.

Shipping Coverage

We currently offer shipping to customers within the United States only.

Shipping Costs

• Standard Shipping: FREE on all orders (No minimum purchase required).

• Restocking / Handling Fees: None ($0.00).

Order Processing & Delivery Timelines

All delivery estimates are calculated based on business days (Monday through Friday, excluding public holidays).

• Order Cut-Off Time: 3:00 PM (GMT+8)

• Handling / Processing Time: 1–2 Business Days (Mon–Fri)

• Transit / Delivery Time: 3–5 Business Days (Mon–Fri)

• Total Estimated Delivery Time: 4–7 Business Days

Note: Orders placed after 3:00 PM (GMT+8) will begin processing on the next business day.

Order Tracking & Delivery Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking details to update and show active movement.

Our Delivery Partners

We partner with USPS, FedEx, and DHL to provide reliable and secure delivery across the United states.

Address Changes & Order Modifications

If you need to change your delivery address or modify your order, please contact us immediately at info@doowear.com or +86 185 1817 0019.

• Requests made before dispatch will be processed free of charge.

• Once an order has been dispatched, we cannot modify the shipping address.

Incorrect Address & Undelivered Packages

Please ensure your shipping details are accurate at checkout.

• If a package is returned to us due to an incorrect or incomplete address provided by the customer, or failure to collect/receive the parcel, the customer may be responsible for any re-delivery costs.

Lost or Delayed Packages

If your parcel appears to be lost or is significantly delayed beyond the estimated delivery window:

1. Contact our support team within 7 days of the expected delivery date.

2. We will immediately initiate an investigation with our logistics partners.

3. If confirmed lost, we will issue a full refund or send a free replacement, based on your preference.

Contact Information

If you have any questions or concerns regarding our shipping process, please reach out to our customer support team:

• • Website Name: www.doowear.com

  • Company Legal Name: Sidatong Network Technology Co., Ltd.

  • Business License Number: 91440300MA5H006A1U

  • Business Address: Room B220, 4th Floor, Niulanqian Building, Xinniu Community, Minzhi Street, Longhua District, Shenzhen, Guangdong 518000, China

  • Business Email: info@doowear.com

  • Contact Phone: +86 185 1817 0019

  • Support Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+8)